Policies

Customer Return Policies, Exchange Policies and Final Sale Policies


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Celtic Wedding Rings
Celtic Engagement Rings
Personalized Rings
Signet Rings
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Policies
Contact us

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Email US at:
call us today at:
Phone:
USA: 586-441-3230
CDN: 416-820-7736

 

 

Delivery

 

We normally ship within 10 to 15 business days (2-3 weeks) , via UPS or FedEx, insured & signature required.

Warranty

We stand behind our products and we are committed to our customer's satisfaction. We guarantee that our products are free of manufacturing defects, and the fine metal content is as that stamped in the inside of the ring.

All our two tone wedding bands are REAL TWO TONE. They are actually made of two different metals, in any combination of 14 K yellow, white and green gold, as well as in 18K gold and platinum.

Return Policy

 

We will refund, exchange or replace any unused item within 5 days after receipt by the customer, subject to the following:

All returns must be accompanied by a RMA number. For a Return Merchandise Authorization number (RMA), please contact us and we will get back to you within 24 hours. No merchandise will be accepted  without a RMA number on the outside of the return package.

Merchandise may be returned within 5 days of receipt for exchange if defective or for wrong size, provided it is in original condition. If the ring is defective or is of the wrong size due to an error in our part, we will exchange the ring for another one of the same style in the correct size.

If customer orders a ring in the wrong size, we will exchange the ring for one of the same style in the corrected finger size, subject to the following conditions:

  • There will be a charge of $155.00 for remaking a new ring in the corrected size plus $22.00 shipping. These rings are individually made, and because the design goes around seamlessly, there is no place for resizing and thus they have to be made from scratch. However, a size increase of 1/4 size can be achieved without remaking it, but decreasing size is not possible.

  • Refunds are allowed on wedding bands, two tone rings within 5 days of receipt, as mentioned above.  Note, however, there is a $155.00 dollar restocking fee charged for each ring to cover the labor costs and costs associated for melting down the rings and refining the gold. 

  • There is no refund allowed for personalized rings since they are personalized to you. 

  • There is no refund allowed for the engagement rings after the stones are set.

  • There is no refund allowed for personalized jewelry and pendant since they are personalized to you. 

  • There is no refund allowed for diamonds purchased or other stones once they are set into the ring.  All our diamonds are certified and we guarantee that the stone you purchased   is the stone you will receive.   We wholesale diamonds so you can save $1000's over store prices.  Please feel free to have us quote for you.

  • Customer will be responsible for shipping and insurance charges.

  • We back our quality 100% and will bend over backward to make you happy.

For any order which includes specific requests from the customer, there will be a cancellation fee of 25% of the listed price of the item, if the cancellation is requested 24 hours after the order is placed.

Pricing

 

We reserve the right to change the prices at any time. For items not included in the catalog, such as: pink gold, green gold, as well as sizes below 4 and above 12, please contact us.

Payment

We accept payment by credit card: VISA, MASTER CARD preferred.   Prepayment is required when ordering

 

 
Email US at:
call us today at:
Phone:
USA: 586-441-3230
CDN: 416-820-7736