We normally ship within 10 to 15 business
days (2-3 weeks) , via UPS or FedEx, insured & signature required.
Warranty
We stand behind our products and we are
committed to our customer's satisfaction. We guarantee that our products are free of
manufacturing defects, and the fine metal content is as that stamped in the inside of the
ring.
All our two tone wedding bands are REAL TWO
TONE. They are actually made of two different metals, in any combination of 14 K yellow,
white and green gold, as well as in 18K gold and platinum.
Return
Policy
We will refund, exchange or replace any
unused item within 5 days after receipt by the customer, subject to the following:
All returns must be accompanied by a RMA
number. For a Return Merchandise Authorization number (RMA), please contact us and
we will get back to you within 24 hours. No merchandise will be accepted without a
RMA number on the outside of the return package.
Merchandise may be returned within 5 days of
receipt for exchange if defective or for wrong size, provided it is in original condition.
If the ring is defective or is of the wrong size due to an error in our part, we will
exchange the ring for another one of the same style in the correct size.
If customer orders a ring in the wrong size,
we will exchange the ring for one of the same style in the corrected finger size, subject
to the following conditions:
There will be a charge of $155.00 for remaking a new ring in the corrected size plus $22.00 shipping. These rings are individually made, and because the
design goes around seamlessly, there is no place for resizing and thus they have to be
made from scratch. However, a size increase of 1/4 size can be achieved without remaking
it, but decreasing size is not possible.
We back our quality 100% and will bend
over backward to make you happy.
For any order which includes specific
requests from the customer, there will be a cancellation fee of 25% of the listed price of
the item, if the cancellation is requested 24 hours after the order is placed.
Pricing
We reserve the right to change the prices at
any time. For items not included in the catalog, such as: pink gold, green gold, as well
as sizes below 4 and above 12, please contact us.
Payment
We accept payment by credit card: VISA,
MASTER CARD preferred. Prepayment is required when ordering